Terms & Conditions
Last updated: 12 June 2025
These terms set out the basis on which Cogveil provides watch repair and maintenance services at 219 Thanon Thalang, Talat Yai, Phuket 83000, Thailand. Reading them helps you understand what to expect and how we work together.
1. Acceptance of Terms
By bringing a timepiece to Cogveil for service, using our website to make an enquiry, or accepting a service estimate, you agree to these terms. If any part is unclear, please ask before work begins — we are happy to explain.
These terms apply to all services offered by Cogveil, including strap and bracelet refitting, dial and hands refinishing, and complication overhaul.
2. Services & Estimates
- Initial assessment: Before any work proceeds, we examine the timepiece and provide a written or verbal estimate. No service begins without your agreement.
- Scope changes: If additional work is found necessary during a service, we will contact you before proceeding. You may decline any additional work at no charge for work not yet performed.
- Parts: Where original parts are unavailable, we will discuss suitable alternatives with you. We do not substitute parts without prior notice.
- Completion times: Estimated timescales are given in good faith. Complex services, awaited parts, or unforeseen condition issues may extend the timeline. We will keep you informed.
3. Pricing & Payment
Prices are quoted in Thai Baht (฿) and include applicable VAT where required. Payment is due upon collection of the timepiece, unless a different arrangement has been agreed in writing.
Indicative service prices as of the date above:
Prices are subject to change. The price confirmed at the time of your estimate is the price that applies to your service.
4. Care of Your Timepiece
We handle all items with care appropriate to their age, condition, and value. The following applies while your watch is in our care:
- Security: Items are stored securely on the premises when not being worked on.
- Pre-existing condition: We note and document visible damage or wear before work begins. This protects both parties.
- Insurance: We recommend that valuable timepieces are covered by your own insurance while in transit to and from our workshop.
- Uncollected items: Items not collected within 90 days of notification of completion will be held subject to a storage arrangement, which we will discuss with you in advance.
5. Coverage Period on Work
Certain services include a coverage period on the work performed, as noted in your service record. This covers faults directly related to the work carried out and does not extend to:
- Accidental damage, impact, or water ingress after collection
- Wear and deterioration from ordinary use
- Damage caused by servicing at another workshop after collection from us
- Pre-existing conditions noted at intake
To make use of your coverage period, please contact us with your service record reference. We will assess the issue and respond promptly.
6. Limitation of Liability
Cogveil takes all reasonable care with items in our custody. However, our liability in the event of loss or damage caused by our negligence is limited to the fair market value of the timepiece at the time of service, as agreed between both parties or independently assessed.
We are not liable for indirect or consequential losses, such as loss of use or sentimental value, beyond this limit. Nothing in these terms limits liability in cases of gross negligence or intentional misconduct.
7. Cancellations & Changes
You may withdraw from a service at any time before work begins. Once work has started, you will be charged for the portion of the service completed, including any parts already fitted or ordered specifically for your watch.
To discuss changes to a service in progress, please contact us as early as possible. We will do our best to accommodate your wishes.
8. Governing Law
These terms are governed by the laws of Thailand. Any dispute arising from the use of our services will be subject to the jurisdiction of the Thai courts. We aim to resolve any disagreement through open discussion before formal steps are considered.
9. Changes to These Terms
We may update these terms from time to time. The version published on this page at the time of your service applies to that service. Material changes will be noted with a revised date at the top of this page.
10. Contact
If you have questions about these terms or any aspect of your service, please reach out: