Privacy Policy

1. What Data We Collect

When you contact us through the website form or by other means, we may collect:

• Name — to address you in correspondence
• Email address — to respond to enquiries and send service updates
• Phone number — if provided, for service-related contact
• Message content — the details of your enquiry or service request
• Website usage data — via analytics cookies, if you have accepted them

Legal basis: We process contact data on the basis of legitimate interest (responding to your enquiry) and, where applicable, your consent. Analytics data is processed only with your consent via the cookie banner.

Retention: Contact enquiry data is kept for up to 24 months after the last communication. Service records relating to watch repairs are retained for up to 5 years for reference purposes. Analytics data is retained according to the analytics provider's default settings.

2. How We Use Your Data

• To respond to your enquiries about watch repair services
• To communicate about an ongoing or completed service
• To maintain a record of service history for your watch
• To understand how the website is used and improve it (analytics only, with consent)
• To comply with applicable legal or regulatory obligations

We do not sell personal data. We do not share it with third parties for their own marketing purposes. Where we use third-party services (such as analytics), data is shared only to the extent needed for those services to function.

3. Data Protection Measures

We take reasonable steps to protect personal data from unauthorised access, loss, or misuse:

• Website communications transmitted over HTTPS (TLS encryption)
• Access to customer data limited to workshop staff who need it for service delivery
• Paper records (service logs) kept in the workshop and not accessible to the public
• In the event of a data breach affecting your data, we will notify you without undue delay

4. Cookies

Our website uses cookies. Essential cookies are needed for the site to function. Optional cookies (analytics, marketing) are only set with your consent.

For full details of the cookies we use and how to manage your preferences, see our Cookie Policy.

5. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), and where applicable under other data protection laws, you have the following rights:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — request deletion of your data (subject to legal retention obligations)
• Right to data portability — receive your data in a machine-readable format where applicable
• Right to object — object to processing where our basis is legitimate interest
• Right to withdraw consent — at any time for processing based on your consent (e.g. analytics cookies)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are dissatisfied with our response, you may contact Thailand's Office of the Personal Data Protection Committee (PDPC).

6. Third-Party Links

Our website may include links to external sites, including map services. We are not responsible for the privacy practices of those sites. We encourage you to check their privacy policies separately.

7. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our site, please contact us and we will delete it.

8. Updates to This Policy

We may update this policy from time to time. Any material changes will be noted at the top of this page with a revised "Last updated" date. Continued use of the site after a change constitutes acceptance of the updated policy.

9. Contact for Data Queries

For any questions about this policy or your personal data: